Return / Refund Policy
Customer service is our policy, but we can’t give away the farm either, so we have come up with a policy we believe is fair and reasonable.
So, if we break it by the way we package or ship it, we replace it, no additional charge to you.
If the item is defective, yep, we will replace that too.
Now to be eligible for a return or exchange;
- The item is to be returned within 30 days from date of shipment, must be accompanied by the receipt including a return identification number (Asccoa approval number),
- must be in its original condition and packaging and must be a non-engraved or regular stock item only. (Custom or Personalized items can not be returned for a refund or exchange.)
Regrettably we can not offer you a refund or exchange;
- If you break or damage the product,
- if 30 days have expired since your purchase,
- If the item has been custom ordered or if the product has been engraved, personalized, modified or altered.
- On any gift card, personalized item, or any sale or discounted item,
- If we do not receive your returned item.
There are situations where partial refunds or rejection of refunds are decided (if applicable) these may be one or more of the following, but not limited to the following;
- Any item not in its original condition and packaging.
- Are damaged or missing parts for reasons not due to our error.
- Any item that is received later than 30 days from refund/return request (approval) (if applicable).
Once your return is received and inspected, we will send you an email (unless another method of contact has been requested or required) to notify you of the approval, partial approval or rejection of your refund.
We cannot guarantee that we will receive your returned item.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Upon approval, your refund will be processed, and a credit will be applied to your original method of payment within 15 days of notice of approval. (Depending on original method of payment, some institutions may take longer than our terms or agreement, please allow for a reasonable delay).
Late or missing refunds (if applicable);
If you haven’t received a refund, first check and confirm the original method of payment. At which time confirm with your bank, credit card or payment management system again, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org
Or call us at 1-403-201-6538
To return your product, mail to:
Asccoa Woodworking Inc.
C/O Return Desk
83 Chapala Drive SE
Calgary Alberta CA T2X3P8
You may be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping may be deducted from your refund (if applicable).